Frequently Asked Questions

About Payments:

1. What kind of Payment Methods are Available?

  • Paypal is the allowed method to fulfill the order payment.
  • At the same time, customers also can use their Credit Card account or Debit account to fulfill the payment.
  • If without paypal account or credit card, the West Union Transfer is still acceptable:

          * Western Union Receiver :
                          First Name: Han
                          Last Name: Yang
                          Country: China

          Company Registration No. : ICP 91420100MA4K28W680

  • Notice: please contact us via contact@spseye.com or DM us on instagram @sps_eye before transfer through west union.

   2. What's the basic payment procedure? 

  • Step1: Find the actual product(search the lenses color or browse all the collection or colors to  find out your wanted), click it to the product page;
  • Step2: Choose the lenses prescription(left and right both needed) under the product price;
  • Step3: Click "ADD TO CART" or "Buy it Now" button to the next page;
  • Step4: Check the lenses name, and prescription, and subtotal price, then click "checkout" button to the next page
  • Step5: Input the email address, and shipping info(first name, last name, address(street name, house number,apartment number), city, and postal code) in the correct column at the left part of this page;
  • Step6: Input a coupon code in the right part, and click "apply button";
  • Step7: Click the under button"continue to shipping method" to the next page;
  • Step8: Check the email and shipping address and total price, then select the shipping method;
  • Step9: Click "Countinue to payment method",then select "Billing Address";
  • Step10: Click "Complete order" to the paypal page;
  • Step11: login into the paypal account to fulfill payment, or use click the under button"Pay by Debit or Credit Card" to fulfill the payment on this page.

3. What should be noticed after payment fulfilled?

  • Check the order invoice and make a screenshot of this invoice and keep it.
  • Check your paypal email to make sure there is a payment notification and the payment value is correct.
  • Remember to check and track your order with the order number in the invoice at the "tracking order"on our website foot menu.

 

About Products:

How to put in contact lens?

  • Step 1: Take the lens out from the packet gently after washing and drying your hands.Then make sure you are holding the correct side of the lens.
  • Step 2:Hold up your upper eyelid and pull down your lower lid,then use the index finger to gently place the lens.
  • Step 3:Look up and down, left and right after putting the lens in so that it will settle into place, then close your eye in a while.
  • Step 4:Do again for the other eye through simple steps!

How to remove contact lens?

  • Step 1: Wash and dry your hands thoroughly before touching your eyes.Step 2:Use your clean hand to gently pull down your lower eyelid, then pull up your upper eyelid.
  • Step 3:Using your index finger and thumb to pinch the lens gently.
  • Step 4:Look up and slide the lens down gently so that the lens will be kept in your eye, then pinch it off onto finger. Do it again for the other eye.

Do your lenses come with prescription?

  • Yes! All of them are available with prescription. If you have normal eyesight or you simply need a decoration, choose -0.00.
  • Consult your eye doctor to confirm the diopter counts before ordering.

Why is the actual color different from that on website?

  • Due to variable factors, such as light, camera lens filters, surrounding colors, original eye color/ eye shape/ makeup, etc, the color of the lenses may vary and look different. Such cases should be acceptable. 
  • Kindly Remind: Please contact us within 24 hours after you have received your lenses if you have any doubt about your lenses. Please don’t forget to enclose the lens picture so that we can check for you.

What to do when lenses irritate eyes?

  • Please soak your lenses in care solution which is exclusive for contact lenses for 24 hours, then rinse and scrub your lenses gently.
  • Check the two sides before wearing lenses to avoid uncomfortable experience, such as irritation, dry eyes,blurry vision, etc
  • Learn more info,please go to How to wear/take off contact lens .

Safety information about wearing contact lenses.

  • 1.Always wash your hands before wearing, removing or handling your contact lenses.
  • 2.Do not lend, borrow or share used contact lenses, otherwise, it may lead to infection or even blindness to eyes.
  • 3.Please take off your lenses before sleeping.
  • 4.Insert lenses before putting make-up on around eyes, and take off lenses before taking make-up off.
  • 5.Please do not attend any water sports when wearing lenses.
  • 6.New contact wearer wears less than 4 hours a day. When your eyes adapted to the lenses, you can wear them longer, but do not exceed 8 hours a day.

How to take care for contact lenses?

  • 1.Clean and disinfect the lens with moderate care solution (Place the contact in the palm of your hand. Wet your lenses with a few drops of care solution and carefully rub the lenses). 
  • 2.Use fresh care solution each time and discard solution from lens case after each use. 
  • 3.Remember to change solution regularly if you do not wear the lens often. 
  • 4.Rinse and scrub your lens every 2-3 days to prevent protein precipitation effectively. 
  • 5.Keep the lens away from sharp objects because the lenses are very thin and vulnerable.

 

About Order:

Can I amend my order?

  • Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
  • Please make sure all the information is correct when you checkout.

When can I get the parcel?

  • It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.

When can I get the parcel?

  • It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
  • Go to SHIPPING POLICY  to look for more info

Where is my order and How can I track?

  • 1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
  • 2.Get your tracking number through your own account, and Track your Order HERE

Can I exchange or return my order?

  • It is a pity that we do not provide exchange service for anyone. If  your order have any faulty or issue,  contact us within 24 hours once you get the parcel.
  • Please turn to Return/Refund Policy  and get more details.
  • Our customer service team will solve your problems as soon as possible.

Fautly goods

  • If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!
  • Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.