Frequently Asked Questions

About Payments:

1. What kind of Payment Methods are Available?

  • Paypal is the allowed method to fulfill the order payment.
  • At the same time, customers also can use their Credit Card account or Debit account to fulfill the payment.
  • If without paypal account or credit card, the West Union Transfer is still acceptable:

          * Western Union Receiver :
                          First Name: Jincheng
                          Last Name: Chen
                          Country: China

          Company Registration No. : ICP 91420100MA4K28W680

  • Notice: please contact us via support@spseye.com before transfer through west union.

   2. What's the basic payment procedure? 

  • Step1: Find the actual product, click it to the product page;
  • Step2: Click "ADD TO CART" or "Buy it Now" button to the next page;
  • Step3: Check the product information, and subtotal price, then click "checkout" button to the next page
  • Step4: Input the email address, and shipping info(first name, last name, address(street name, house number,apartment number), city, and postal code) in the correct column at the left part of this page;
  • Step5: Input a coupon code in the right part, and click "apply button";
  • Step6: Click the under button"continue to shipping method" to the next page;
  • Step7: Check the email and shipping address and total price, then select the shipping method;
  • Step8: Click "Countinue to payment method",then select "Billing Address";
  • Step9: Click "Complete order" to the paypal page;
  • Step10: login into the paypal account to fulfill payment, or use click the under button"Pay by Debit or Credit Card" to fulfill the payment on this page.

3. What should be noticed after payment fulfilled?

  • Check the order invoice and make a screenshot of this invoice and keep it.
  • Check your paypal email to make sure there is a payment notification and the payment value is correct.
  • Remember to check and track your order with the order number in the invoice at the "tracking order"on our website foot menu.

About Order:

Can I amend my order?

  • Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed.
  • Please make sure all the information is correct when you checkout.

When can I get the parcel?

  • It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.

When can I get the parcel?

  • It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
  • Go to SHIPPING POLICY  to look for more info

Where is my order and How can I track?

  • 1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
  • 2.Get your tracking number through your own account, and Track your Order HERE

Can I exchange or return my order?

  • It is a pity that we do not provide exchange service for anyone. If  your order have any faulty or issue,  contact us within 24 hours once you get the parcel.
  • Please turn to Return/Refund Policy  and get more details.
  • Our customer service team will solve your problems as soon as possible.

Fautly goods

  • If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!
  • Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.